Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, deposit, play or place bets with BetCoCo in Canada. We respect your privacy and aim to be clear about what data we hold, why we need it and how you can manage your information.

Types of data we collect

Personal data

When you create an account we collect identity and contact details such as your name, date of birth, email address, telephone number and residential address. We also collect KYC documents for identity verification and payment method details when required to process deposits and withdrawals.

Technical data

We automatically collect technical information about your device and connection. This includes IP address, browser and device type, operating system, language settings, and log data about your visits. We also record site activity such as pages viewed, game sessions and session timestamps to keep the service running and secure.

Transactional data

We store details of your account activity, deposits, withdrawals, bets, game history, bonuses used and loyalty points. Transactional records are needed for payment processing, resolving disputes and meeting regulatory obligations.

How we use your information

We use your data to operate and improve the service - for account setup, verification, payments, responsible gaming checks, fraud prevention and customer support. Data is also used to provide personalised content such as local currency settings, targeted offers where you have consented, and to produce anonymized analytics about platform performance.

Data protection and storage

We protect data using industry-standard technical and organisational measures including encryption in transit and at rest, access controls and regular security reviews. Personal information is stored on secure servers and with authorised third-party processors. We limit access to employees and service providers who need the data to perform their roles.

Cookies and tracking technologies

We use cookies and similar technologies to make the site work, remember preferences and measure site performance. Cookies also support analytics and advertising when you have consented. Most browsers allow you to block or remove cookies, but some parts of the site may stop working as expected if cookies are disabled.

Your rights

If you are a Canadian user you can request access to the personal information we hold about you, ask for inaccuracies to be corrected, request deletion where applicable, and withdraw consent to direct marketing. Certain legal or regulatory requirements may limit our ability to delete some records, for example KYC or transaction data required for compliance.

Access, correction and deletion of data

To exercise your rights sign in to your account and use the profile or privacy settings, or contact us at [email protected]. We may ask for proof of identity before making changes to ensure your account is secure. We aim to respond to requests promptly and will explain any legal limits to fulfilling a request.

Information sharing and third parties

We share data with payment processors, game and software providers, identity verification and fraud prevention services, analytics providers and any relevant regulatory or law enforcement bodies when required. We only share the information necessary for the service and require partners to follow appropriate security and confidentiality standards. Aggregated or anonymized data may be used for internal reporting and business analysis.

Privacy policy updates

We may update this policy from time to time. Material changes will be communicated through the site and, where appropriate, by email. Continued use of the service after a change indicates acceptance of the updated policy.