User Terms and Conditions

This page sets out the rules that govern your use of BetCoCo. It explains the relationship between us and you, how we expect accounts to be used, and the practical steps we take when administering deposits, withdrawals and promotions. By using our site you agree to these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate, for maintaining the confidentiality of your login credentials, and for any activity that occurs under your account. You must notify us immediately if you believe your account has been accessed without permission. We may suspend or close accounts where we suspect fraud, abuse, shared accounts or a breach of these terms.

Eligibility requirements

Only persons who meet the legal gambling age in their province or territory may register. We reserve the right to refuse registration or close accounts where local law or our internal policies prohibit play. Each player is allowed one account. Multiple accounts, falsified information or attempts to bypass restrictions may lead to account closure and forfeiture of funds.

Acceptable platform use

Our services must be used lawfully and in good faith. Prohibited behaviour includes collusion, value transfers between accounts, using automated bots, or attempting to exploit promotions or technical vulnerabilities. Use of VPNs to hide location, frequent chargebacks or other actions intended to circumvent controls may result in restrictions, withheld winnings or account termination.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that will be published with each offer. In general, bonuses require eligibility, may be limited to one per person or household, and often carry wagering and game‑contribution conditions. Bonus funds are not withdrawable until applicable conditions are met. Abuse of promotional offers may lead to cancellation of the bonus and any associated winnings.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian players, including Interac and approved cryptocurrencies. Minimum deposit amounts and available methods will be shown at the cashier - for many methods the minimum is CA$10. Withdrawals are subject to verification checks and any applicable limits. We typically review payout requests within 0-72 hours; crypto transfers may complete faster once approved.

Verification and limits

We require identity and address documents as part of Know Your Customer checks before processing withdrawals. You may set personal deposit or loss limits in your account. The operator also enforces internal limits on withdrawals and may adjust these for security or regulatory reasons.

Dispute resolution

If you have a concern, contact our customer support with full details and any supporting documents. We aim to resolve issues promptly and may request additional information to investigate. If a dispute cannot be resolved through our support team, we will outline further escalation options in line with applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to you. Continued use of your account after a change constitutes acceptance of the revised terms. Please review this page regularly to stay informed of any updates.